info@getmarvels.com
$0,00 / 0 items

Your Cart

No products in the cart.

Return & Refund Policy

At GetMarvels, your satisfaction is our top priority, which is why we offer a 30-day return policy. This means you have 30 days from the day you receive your item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it – unworn or unused, with tags, and in its original packaging. Don’t forget to have your receipt or proof of purchase handy.

To initiate a return, simply contact us at info@getmarvels.com. If your return is accepted, we’ll provide you with a return shipping label and the appropriate return address, along with instructions on how and where to send your package. 

Please note that items sent back to us without first requesting a return won’t be accepted.

For any return-related questions, feel free to reach out to us at info@getmarvels.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@getmarvels.com.

From wagging tails to playful purrs, GetMarvels is your furry friends' ultimate paradise. We're like the crazy pet parent next door, except we have a store... and a website... and way too much coffee!

Our Humans-only Email

Our Cats-only Email

Join Purrfect Pupdates for Pet Parents!

Dive into the pet-loving community with our exclusive news, event updates, special promos and deals! We promise no barks, just lots of bytes of the best pet info and discounts. Come, join us and fetch some fun!

    My wishlist

    Product Product name Price Stock status
    No products added to the wishlist
    X